Privacy Policy

At TrueNorth Climate Solutions, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and protect the information you provide when you use our online platform, access our site, or engage with our services.

Information We Collect

We collect information that helps us provide our services to you and improve your experience. This may include:

Personal identification information you provide directly to us, such as your name, address, phone number, and email address, particularly when you request a service quote, schedule a service appointment, or contact us through our site.

Information related to your property or service needs, such as details about your HVAC system, service history, or specific requirements you communicate for air conditioning repair, installation, maintenance, or other climate control solutions.

Payment information you provide if you make payments through our service. We may use third-party payment processors, and their privacy policies will also apply to the processing of your payment data.

Technical and usage data collected automatically when you visit our site, including your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of visits. This helps us understand how users interact with our site and services.

Information from other sources, such as public databases or third-party partners, which we may combine with information we have collected directly from you.

How We Use Your Information

We use the collected information for various purposes, including:

Providing, operating, and maintaining our services, including scheduling and performing HVAC repair, installation, and maintenance.

Communicating with you, responding to your inquiries, providing customer support, and sending you service-related updates or notifications.

Processing transactions and managing billing for services rendered.

Improving and personalizing our services, site, and user experience.

Understanding how our site is used and diagnosing technical issues.

Sending you promotional materials or marketing communications related to our services, based on your communication preferences. You can opt-out of these communications at any time.

Complying with legal obligations, enforcing our terms of service, and protecting our rights and the safety of our users and others.

Legal Basis for Processing Personal Information

We process personal information based on several legal grounds, including:

Your consent, which you may withdraw at any time.

The necessity to perform a contract with you or take steps at your request before entering into a contract (e.g., providing a quote or scheduling a service).

Our legitimate business interests, such as improving our services, marketing, and site administration, provided these interests are not overridden by your data protection rights.

Compliance with a legal obligation to which we are subject.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

With service providers and business partners who assist us in operating our site and providing our services (e.g., scheduling software, payment processors, marketing services). These third parties are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

In response to legal process, such as a court order, subpoena, or government request, or to comply with applicable laws and regulations.

To protect the rights, property, or safety of TrueNorth Climate Solutions, our users, or others, or to prevent fraud or illegal activities.

In connection with a merger, acquisition, or sale of all or a portion of our assets.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our site. Cookies are small data files stored on your device. They help us improve your site experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you.

The right to request correction of inaccurate or incomplete data.

The right to request deletion or erasure of your personal data.

The right to restrict or object to the processing of your data.

The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.

The right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the physical address provided below. We will respond to your request in accordance with applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the provision of services, compliance with legal obligations, and resolution of disputes.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.

Contact Us

For any questions or concerns about this privacy policy or our data practices, please contact us by mail at the following address: